Knowledge Base/Knowledge Base/Messages

Why Aren't My Links Clickable?

AWeber - Matt H
posted this on July 18, 2012 03:34 PM

If your links seem to be unclickable when you test your messages, here are some things to look out for:

In a plain text message, you want to make sure that you are including the full URL of the page that you want to link to, http:// and all. For example:

example.com - Will not be clickable.

http://www.example.com - Will be clickable.

Even though the link won't be clickable in the message editor, when you send a plain text message with full URLs as in the example above, they will be converted to clickable links when the message is actually sent (or when you perform a test).

In an HTML message, you need to create hyperlinks in order for them to be clickable. 

Step By Step Instructions

  1. When you are working in a message, first highlight the text you'd like to turn into a link.

    21713011_step01.jpg

  2. In the toolbar above the editor itself, click the Link button (it looks like a chain).

    21713011_step02.jpg

  3. This will pop up a window back in the editor - simply enter the destination URL here.

    21713011_step03.jpg

    Note: AWeber automatically attempts to validate URLs used in your hyperlinks. If you see a message in this popup that says the page does not exist, double check the URL you have entered. If you're sure you have the correct URL entered but the error message remains (for example, if the page is not yet live), you can check the Ignore Validation box to get rid of the warning.

Using AWeber's Previous Editor?

  1. In the HTML message, highlight the text that you would like to turn into a link.

    KB0294_step01.png
  2. In the toolbar at the top of the editor click the Insert Hyperlink icon.

    KB0294_step02.png
  3. In the popup that appears, enter the URL of the website you want to link to into the URL field, then hit Insert.

    KB0294_step03.png
  4. Once you're satisfied, hit Save Message to save your changes.

Still Have Questions?

If after reading this article you still have questions, contact us for a personal response from our Customer Solutions team.

 
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