Why was my import rejected?

All imports are reviewed by our import specialists. If there are any issues that import will be rejected. This does not mean that you cannot move forward with your import, but it may require additional steps before our import team could allow that file. We'll go over some of the most common reasons an import is rejected and how to work on them before resubmitting. 

Not enough information

If you are told that more details are needed, that means our import team is looking for specifics on how subscribers joined your list. Providing a URL for where they filled out a signup is requested in many cases. If the subscribers were collected at an event you will need to provide the name and dates of that event, how subscribers offered their information, and any expectations set around what they would receive as a result of signing up. Subscribers collected through online stores would need the item, checkout, or store link included as well. It might also help to include information about when you last contacted these subscribers, what platform they were contacted from, and the time frame when the subscribers were collected.

If specifics are hard to provide, either due to the age of your list or not knowing where subscribers were originally gathered, then you would not be able to import this list into AWeber. As AWeber is a permission-based service, subscribers will need to agree to receive information from you to join a list. If a subscriber signed up more than a year ago, or you have not contacted them in quite some time, then it becomes less likely a subscriber would remember either. These types of addresses can potentially damage your list and should be removed from any import files you plan to use. For more information you can review our knowledge base article on what sort of lists you can use.

Issues with email addresses

If there is a substantial number of addresses in the import that would lead to high bounces and complaints, the import would not be accepted. This kind of review is done to protect both your campaign and AWeber's overall deliverability from potential damage.

If you are importing these subscribers from another platform and these issues are present, the best route would be to start importing the newest subscribers or the most recently engaged subscribers, such as those that signed up or opened your content within the last 6 months to 1 year. Those addresses will be the least likely to pose issues. You can work backwards from there, and as the quality issues appear again, those files of older subscribers would be rejected.

List cleaning services like BriteVerify, Kickbox, and QuickEmailVerification can also be used to help remove these problematic addresses, but it will not be as effective as working with live data from your most recently sent messages. Keep in mind that using any such service does not guarantee a list would be approved. 

High complaint/bounce rate

If during a review our imports team sees a high number of complaints and/or bounces coming from a list then they would reject the import to prevent any further possible damage to your sending reputation.  

This does not mean that an import will never be accepted for this list, our team would be looking to see complaint and bounce rates improve before moving forward. While there is no set time required before another import can be made to this list but we do suggest continuing your marketing efforts for several weeks with the aim of decreasing complaints and bounces. This can help to improve the list's reputation before submitting the import again. Check here for tips tips on how to lower complaints.

Your form lacks certain information

Subscribers need to know what they are signing up for when they fill out a form. A vague or misleading form will lead to higher complaints from potential subscribers who may be upset about content they did not expect to receive.

For example, if your sign up form reads "Sign Up To Learn More" on a blank page, that does not give any detail about the information subscribers are going to receive. "Sign Up To Learn More About Our Fantastic Quilts and Knit Hats" gives more specific information about what content will be received upon signing up. When a subscriber signs up through a form, they will need to know exactly what kind of information they will receive.

If people came to your form or landing page from another website that provided more background information, or through an advertisement that had more information, please reference this in your import.

The list is co-registered

Co-Registration indicates that the list that you imported was shared among several parties. An example of this kind of list would be those provided at the end of a conference, or ones obtained from a contest involving collected prizes from multiple sponsors.

If you want to read more about why such lists are not good to use, you can read our article here.

Unrelated content

AWeber's import team will also look at the list you are importing subscribers into to make sure the content inside that list matches what they see or was described from the source. The list description, legacy follow up messages, campaign messages, and past broadcasts are also considered to make sure subscribers are imported into a list where the information you are sending to them is what they requested.

Personal contacts/Facebook/LinkedIn/etc.

AWeber is an opt-in service, importing a list of emails gathered over time in your email account from Facebook friends, LinkedIn connections, or other social media contacts would not be accepted.

If someone is a friend or contact through social media, that does not necessarily mean they requested to join your mailing list. We request explicit permission for anyone joining an AWeber list.

For these types of contacts, we suggest sending them to a page where they can sign up directly through a sign up form.

Your import contains errors

If the import team sees anything in the file that would affect the way it loads in our system, they will request that it be resubmitted again with the proper updates. You will want to check the import file for proper formatting. You can review our article here with help with preparing a file for importing or you can contact our Customer Solutions team for assistance. 

 

 

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