How do I remove a subscriber from a campaign when they open a message?

With Automations, you have the option to trigger certain actions based on how a subscriber interacts with your message. You can use automations to apply tags, trigger new campaigns, or remove a subscriber from their current campaign. In this article we'll walk through how to remove a subscriber from your campaign based on a message they have opened.

Step By Step Instructions

  1. In the campaign you'd like to edit, select the Send Message action you would like to use for this automation.

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  2. Next, click the "Add Automation" button.

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  3. Select Opens the message from the "If a subscriber does this:" drop down menu.

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  4. Then, toggle the "Remove the subscriber from this campaign." switch to on.

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  5. Click "Apply" to save the automation.

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  6. You'll see the automation displayed in the right hand settings panel whenever you click on this Send Message action.

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  7. And, there will be a badge on the action within the campaign editor itself.

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Congratulations! When a subscriber opens this message in your campaign, they'll automatically be removed.

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