Why am I having trouble accessing my account?

There are multiple reasons for why someone may not be able to access their account, and this article will provide information about what could be causing the issue for you.

Are you using the correct email and password?

After ordering your account, we sent you an email with a link to set your password. It contains the text "Your AWeber account is Ready!"

If you recently opened an account with us, find this email, and use that to set your password using the link it contains. If you can't find this email, or if you've changed your password since then, you can always reset your password from the login page.

First, click the "Forgot password?" link.

Click Forgot Password

Then, enter the email address you purchased the account with, make sure that "Reset customer password" is selected, and click "Send password reset email."

Enter email address to reset password

You'll be sent an email with instructions on how to reset your password and log into your account.

Are you entering your password exactly as it was set?

Passwords are case-sensitive, so make sure that you are capitalizing when appropriate, and that you don't have Caps Lock on.

Also, note that passwords never contain spaces, so make sure you're not hitting the space bar at the start, end, or middle of entering your password.

Have you updated your password, but not updated your browser's auto-fill?

Many users will save their login credentials using their browser's inherent auto-fill functionality. After changing login credentials, make sure that your browser's auto-fill information accurately reflects your current login email address and your current password. If you're unsure, after resetting your password to a new password, attempt to log in without using auto-fill. Manually add your login email address and password and log in that way.

Do you have cookies allowed in your browser?

You may have trouble logging in, or simply be logged out repeatedly if your browser is not accepting cookies properly.

Here are a couple things you can check:

  • Try clearing your cookies. Reset the cookies in your browser, then try logging in again.
  • The date on your computer is set incorrectly. Account login is done using cookies which are dependent upon the date being set correctly on your computer. Make sure your computer's date and time are set correctly.
  • Are you using any privacy related browser plugins?  Try disabling any ad blocking or privacy related extensions and logging in again. There are many extensions on the market that can mistakenly block or delete cookies for sites that they shouldn't.
  • Your web browser is set to reject cookies. Please turn on cookie support to enable account login.

Are you having connectivity issues?

If you are experiencing intermittent connection problems (pages are slow to load, internet access is not consistent), you may have trouble logging into AWeber. Contact your Internet Service Provider for help with connectivity.

Are you attempting to log into a previously closed account?

If you're attempting to log into an already closed AWeber account, you will encounter issues of not being able to gain access. For these situations, you will need to connect with our customer solutions team to review the account with you to determine whether or not it could be reactivated or if you will need to create a brand new account.

Still need assistance?

You're more than welcome to contact our customer solutions team to work out whatever issues you're experiencing.

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