Why am I having trouble trying to log into my account?

Are you having issues getting into your customer account?

You're more than welcome to contact our customer solutions team to work out whatever issues you're experiencing, but there are a few things you might want to check on first.

Your login may have been updated

AWeber transitioned all accounts from a username to an email-based login. This was done in support of our Team Hub feature, which allows you to provide access to your account for up to three different users. Try entering the email address associated with your account and your existing password, and you should have access.

Going forward, you will need to use your email address to login. Your old login name will no longer work, but your existing password will not change. If you would like to reset your password you can follow the instructions in the next section of this article.



Note: If your browser auto-fills your login name and password, don’t forget to update it with your new login information.

Are you using the correct email and password?

After ordering your account, we sent you an email with a link to set your password. It contains the text "Your AWeber account is Ready!"

If you recently opened an account with us, find this email, and use that to set your password using the link it contains. If you can't find this email, or if you've changed your password since then, you can always reset your password from the login page.

First, click the "Forgot password?" link.



Then, enter the email address you purchased the account with, make sure that "Reset customer password" is selected, and click "Send password reset email."



You'll be sent an email with instructions on how to reset your password and log into your account.

Are you entering your password exactly as it was set?

Passwords are case-sensitive, so make sure that you are capitalizing when appropriate, and that you don't have Caps Lock on.

Also, note that passwords never contain spaces, so make sure you're not hitting the space bar at the start, end, or middle of entering your password.

Do you have cookies allowed in your browser?

You may have trouble logging in, or simply be logged out repeatedly if your browser is not accepting cookies properly.

Here are a couple things you can check:

• Try clearing your cookies. Reset the cookies in your browser, then try logging in again.
• The date on your computer is set incorrectly. Account login is done using cookies which are dependent upon the date being set correctly on your computer. Make sure your computer's date and time are set correctly.
• Are you using any privacy related browser plugins?  Try disabling any ad blocking or privacy related extensions and logging in again. There are many extensions on the market that can mistakenly block or delete cookies for sites that they shouldn't.
• Your web browser is set to reject cookies. Please turn on cookie support to enable account login.

Are you having connectivity issues?

If you are experiencing intermittent connection problems (pages are slow to load, internet access is not consistent), you may have trouble logging into AWeber. Contact your Internet Service Provider for help with connectivity.