Can I put my account on hold?
Yes, we offer a Hold Package at a reduced rate of $4.99/month. While your account is on the AWeber Hold Package, you should expect the following:
- We'll store all your account information, including subscribers, broadcasts, campaign automations, landing pages, and web push notifications.
- All campaign automations will be temporarily deactivated.
- Broadcast sending will be temporarily deactivated.
- New subscribers will not be collected.
- You can reactivate the account at any time.
Can I place my account on hold multiple times each year?
No. The Hold Package is intended to serve as a temporary hold for your account to return to once you are ready to start your marketing initiatives again. Maintaining a healthy mailing list by engaging your subscribers based on the expectations set for them is critical to your email marketing success. Taking extended time away from delivering your subscribers the content they're expecting to receive can cause deliverability issues such as undeliverables, high bounces, and spam complaints.
What if I need assistance?
If you need any assistance or have any questions, don't hesitate to connect with one of our email experts. Our Customer Solutions team is standing by to help.
Phone
Available Monday - Friday from 8:00 AM - 8:00 PM ET
Toll Free (Within USA): 1-877-293-2371
International: +001 215-825-2196
Note: Live Chat and Email support is available Saturdays and Sundays
Ticket Support
Available 24 hours a day, 7 days a week.
Online Live Chat
Monday - Friday 7:00 AM ET - 10:00 PM ET
Saturday 8:00 AM ET to 5:00 PM ET
Sunday 8:00 AM ET to 5:00 PM ET