General Troubleshooting Tips
Problems in your account should be far and few between. If you do run into trouble, we can help you get to the bottom of the issue and help resolve the problem experienced. To start, we will begin with troubleshooting some common problems that may be experienced.
Why is my form reporting an error?
When you test or a subscriber uses your sign up form, an error may be reported:
An error message received when using a sign up form can be due to a few reasons. The error message provided will generally reflect the problem existing with the sign up form. Fortunately, common error messages from sign up forms can be fixed by making some adjustments.
For more information regarding the error messages of a sign up form and how to resolve them, please visit the following link:
Why is my message going to spam?
Once your message gets through to the ISP, the ISP will subject the message to content filters to help determine whether to put it into an inbox or another folder. How an ISP filters message depends on a lot of different factors, like the content and subject line of the message, the reputation of your from address domain, and how subscribers have interacted with your messages in the past. For more information about why a message might be going to the SPAM folder, please visit the following link:
Having trouble logging in, receiving the "Session Expired" notification
When trying to log into your account, there could be an issue occurring behind the scenes of your browser preventing you from successfully logging into your account. There are steps you can take to troubleshoot log in issues such as clearing the cookies on your browser, switching browsers, or resetting your password. You can reset your password on the AWeber homepage.
Then, enter the email address you purchased the account with, make sure that "Reset Customer Password" is selected, and click Search.
For more information regarding issues logging into your account, please visit the following link:
If you do not see the issue you were experiencing listed above, please feel free to contact Customer Solutions and we would be happy to assist you. If possible, be ready to provide some information about your account, including the name of any lists, messages, forms, or web pages we may have to look at. This way, we can quickly devote our focus to solving your problems.
There are real, live people standing by to provide you with personalized solutions. We look forward to helping you!