Using your customer control panel, you can unsubscribe one person at a time, or a group of subscribers all at once.
Watch a Video
Unsubscribing One Person At a Time
- Go to the "Home" page in your account by clicking on the "Home" tab.
- Above the "List Stats" table towards the bottom of the page you will see an area in which you can perform an individual subscriber search. From the first drop down menu you can choose to search by the subscribers "Email" or "Name." Once you enter your search criteria you will want to click the "Search All Lists" button
- Once your search is completed you will see an entry for every list in your account that the email address is on. Click on the email address for the list that you want it removed from.
- At the upper right hand corner of the subscriber's information, click the "Unsubscribe" button.
Unsubscribing A Group of People
- First go to to the "Subscribers" tab and click on "Manage Subscribers."
- In the bottom left corner of the "Manage Subscribers" page you will want to click on the area for "Bulk Unsubscribe Tool." This will take you to the "Unsubscribe" page.
- On the Unsubscribe page you will want to paste the email addresses you want to unsubscribe into the large box under "Addresses to Unsubscribe."
Where it says "Label These Unsubscribes" you can enter a word to remind you why you're unsubscribing these people. That label will be stored as the Ad Tracking value for those subscribers. You can view this Ad Tracking while searching subscribers or viewing the Ad Tracking reports in your account.
You can choose to unsubscribe the group of subscribers from all lists at once.
You can also choose to add the email addresses to your block list.
You can also choose to apply any automation rules that you have setup to the list of unsubscribes.
- Click the Unsubscribe button once you are done.
Please note that the addresses that you wish to unsubscribe can be listed in any format, even if found throughout extra text. For instance, let's say that you've received the following message from one of your subscribers:
I, (email@example.com), am no longer in the market for a widget. Please stop sending widget-promoting emails to firstname.lastname@example.org.
You can copy that whole message, paste it into the Addresses to Unsubscribe text box, and click the Unsubscribe button. We'll remove all of the email addresses mentioned in the message from your autoresponder, including: