What is the status of my import?

After you submit an import it may go through a manual review process on our end. The review is done in order to check the quality of the subscriber list that is submitted. Checking the status of your import is easy and is done right from within your account!

All you need to do is hover your mouse over the "Subscribers" tab and click on "Import History" from the drop down menu.

Hover over Subscribers tab and click on Import History

You will then be taken to a page where you can see all of your recently submitted imports.

Recent imports on Import History page

The status column on this page will tell you what the status is for your import. If the import is still being reviewed by our import specialists then the "Status" column will say "Submitted for review" next to the import that's been submitted.

Subscribers submitted for review under Status header

If the import is rejected then the "Status" column will read as "X leads were not added" and it will also have an explanation as to why the import was rejected. Below you can an example of a message that would appear if an import is rejected for not providing enough information about where the subscribers came from.

Import rejected explanation under Status header

If the import is approved, but some subscribers were not added you will see a "Breakdown" link in the "Status" column. Click on this link to see detailed information as to why those subscribers were not added.

Subscribers Not Added Breakdown hyperlink

If the import is approved and there are no bad addresses then the "Status" column will just have "0 bad addresses" written in it.

Import approved/ 0 bad addresses under Status header

Is There A Limit To The Amount Of Subscribers I Can Import?

The limit for the amount of subscribers you can import into your account without having a manual review is 10,000 subscribers per month. Any imports over this would always go directly to review by our solutions team.

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