Customer Referral Program FAQ

Our Customer Referral Program is designed to let our customers and anyone who loves AWeber's service to promote and receive referral payments based on those referrals. This article explains some frequently asked questions regarding the Customer Referral agreement,  advocate accounts, best practices, and referral payments.

Acceptance into AWeber's Customer Referral Program

I just applied for the Customer Referral Program. Now what?

You should have received our welcome email detailing how to log in to your account, your unique ID and current referral link. Please note, however, that the approval process is not always immediate. It can take up to 3 business days to review your information and determine whether or not you are approved to participate. We will notify via email any applicants who do not pass our criteria screening.

Why am I not approved?

There could be a number of reasons we did not to approve your participation in our program. Please check our Customer Referral Agreement to see if you are not aligned with our guidelines.  If you feel our decision was made in error, please email our advocate team to explain why you'd be a great fit for the AWeber's Customer Referral Program.

I was accepted. I'm good to go, right?

Yes. Congratulations on becoming an AWeber advocate! We approved you because we believe your business offering/solution could be a good fit for our program. We believe you will continue to align with our compliance standards and program guidelines. If we determine that is not the case, we will notify you about removal from our program.

I can't find my unique ID.  How can I log into my advocate account?

You can contact our customer solutions team and they will be able to locate your account.

Can I cancel my advocate account?

Absolutely. Please contact our advocate team and they will gladly remove you from the program.

Customer Referral Compliance

How will I know if what I am doing is not compliant?

Our "dos and don'ts" are outlined within the Customer Referral Agreement, but if you have any specific concerns, don't hesitate to contact us. Our team will be happy to work with you to make sure you are within our guidelines and are on your way to becoming a successful AWeber advocate.

Will I be notified if I'm not in compliance with the Customer Referral Agreement?

Yes. Our advocate team will make reasonable attempts to contact the email address and/or phone numbers listed in your advocate account. We want to work with you to help you become a successful AWeber advocate.

Am I allowed to buy "Paid Search" ads?

Yes. Just make sure you don't include our trademarks or any variations or misspelling in your keyword bidding.

For example:

Creating an ad that says "AWeber's Autoresponders are AWesome!" is fine with us. Trying to promote that ad using branded keywords like AWeber Autoresponders, AWebber, A Weber, AWeber.com, etc. is NOT OK with us. If you need more clarifications, please reach out and send any keywords you are unsure of and our advocate team will respond letting you know what is and is not compliant.

I just purchased an email list. Can I send a newsletter to them promoting AWeber?

No. This goes against our Customer Referral Agreement as well as our service agreement. If you are not sure how to promote AWeber's service, we've put together resources for you to help you become a successful advocate. Also, feel free to reach out to our advocate team for optimization tips and tricks.

I work with a ton of other advocates/internet marketers/partners or I own a referral network. Can we run traffic from multiple people under one unique referral ID?

No. In order for us to effectively monitor for compliance, we require each company/advocate to have their own advocate account. We do not allow for rebrokering.

Do I need to be an AWeber customer in order to join AWeber's Customer Referral Program?

No, but we definitely recommend it. The reason some of our advocates are so successful is because they are AWeber customers themselves and are very familiar with our service. Being one of our advocates means that you are recommending AWeber to your audience and understanding how it works will only help your customers become better email marketers! That helps grow their email lists, and in turn, your overall referral payments.

Do I need to have an advocate account in order to use AWeber?

Absolutely not. The AWeber Customer Referral Program is 100% optional. You do not need to have a advocate account in order to be an AWeber customer.

Can I use my referral ID for my own AWeber account?

No. AWeber prohibits advocates from utilizing their referral link to refer their own customer account(s) to receive referral payment, and doing so would be a violation of the Customer Referral agreement.

 

Customer Referral Payments

How do I earn referral payments?

After applying to the AWeber Customer Referral Program, you will receive information on how to log into your account. There you will find your dedicated referral link. You can use that link to promote AWeber to your audience via email, banner ads on your site, or any other approved marketing method. Once someone signs up for AWeber through your referral link, you will receive credit for that order and receive a 30% referral payments on their invoices for the entire time they are an AWeber customer.

When will you pay me?

We currently pay advocates on Net 30 terms. This means that at the end of the month, we add up all of the referral payments you have earned and 30 days after the close of the month, we send out your payment.

Can you I receive referral payments via PayPal?

Yes.  You will have to enter your PayPal information into your advocate account to have those sent directly. Any changes will take effect in the following calendar month. Please ensure that the address you provide is both valid and accessible as we cannot reverse and reissue payments sent to an active PayPal address for any reason.

Is there a fee for PayPal?

No. AWeber will pay all associated fees for PayPal payments and you will receive the same amount as if by check.

Can I be paid in a different currency?

No. All payments, regardless of method, are made is USD.

Can you send payments electronically (via wire transfers, direct deposit, etc.)?

No. We only pay out payments via check or PayPal. No exceptions are made here at this time.

What if I haven't received my physical check yet?

Has it been more than 30 days since you received your check? Please allow up to 10-15 business days past the 30 day mark due to processing and delivery. If you still have not received your check after that time, don't hesitate to reach out to our customer solutions team and we will be happy to look into it for you.

What if I haven't cashed my physical check yet?

Please do so soon! If checks aren't cashed in a timely manner and we need to recut them, there is a $25 recut fee for each recut check request.

I live in a foreign country and my bank will charge me a fee for checks, can't you just make an exception for me?

Unfortunately, no. If payment by check will be an issue, we would suggest using PayPal as the payment method.

I received an email saying I received a referral payment of $0.00. What gives?

Someone opening an account with our free trial wouldn't make any payments until that trial ends.  Once they do, you will receive the standard 30% referral payment on their invoice.

I have older check payments that I either cannot access or my bank will no longer accept. Can I have these reissued via PayPal instead?

Yes. Please first ensure that your Profile is updated with your valid PayPal address as outlined above.  Then, please contact us and provide us with any check details you may have (check number, date, amount) and request that they be reissued via PayPal.  Please note that any recut fees will still apply.  You have 2 years from the original check cut date for that to be reissued.

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