Customer Referral Program FAQ
Our Customer Referral Program is designed to let our customers and anyone who loves AWeber's service to promote and receive referral payments based on those referrals. This article explains some frequently asked questions regarding the Customer Referral Agreement, advocate accounts, best practices, and referral payments.
Signing Up for AWeber's Customer Referral Program
I just applied for the Customer Referral Program. Now what?
You should have received our welcome email detailing how to log in to your account and providing your unique ID and referral link. Congratulations on becoming an AWeber advocate!
What if I'm unable to sign up?
If you're unable to sign up for any reason, you can contact our customer solutions team.
I can't find my unique ID. How can I log into my advocate account?
You can contact our customer solutions team and they will be able to locate your account.
Can I cancel my advocate account?
Absolutely. Please contact our customer solutions team and they will remove you from the program.
Customer Referral Compliance
How will I know if what I am doing is not compliant?
Our "dos and don'ts" are outlined within the Customer Referral Agreement, but if you have any specific concerns, don't hesitate to contact us. Our team will be happy to work with you to make sure you are within our guidelines and are on your way to becoming a successful AWeber advocate.
Will I be notified if I'm not in compliance with the Customer Referral Agreement?
Yes. Our advocate team will make reasonable attempts to contact the email address and/or phone numbers listed in your advocate account. We want to work with you to help you become a successful AWeber advocate.
Am I allowed to buy "Paid Search" ads?
Yes. Just make sure you don't include our trademarks or any variations or misspelling in your keyword bidding.
For example, creating an ad that says "AWeber's Autoresponders are AWesome!" is fine with us. Trying to promote that ad using branded keywords like AWeber Autoresponders, AWebber, A Weber, AWeber.com, etc. is NOT OK with us. If you need more clarifications, please reach out and send any keywords you are unsure of and our advocate team will respond letting you know what is and is not compliant.
I just purchased an email list. Can I send a newsletter to them promoting AWeber?
No. This goes against our Customer Referral Agreement as well as our service agreement. If you are not sure how to promote AWeber's service, we've put together resources for you to help you become a successful advocate. Also, feel free to reach out to our advocate team for optimization tips and tricks.
I work with a ton of other advocates/internet marketers/partners or I own a referral network. Can we run traffic from multiple people under one unique referral ID?
No. In order for us to effectively monitor for compliance, we require each company/advocate to have their own advocate account. We do not allow for rebrokering.
Do I need to be an AWeber customer in order to join AWeber's Customer Referral Program?
No, but we definitely recommend it. The reason some of our advocates are so successful is because they are AWeber customers themselves and are very familiar with our service. Being one of our advocates means that you are recommending AWeber to your audience and understanding how it works will only help your customers become better email marketers! That helps grow their email lists, and in turn, your overall referral payments.
Do I need to have an advocate account in order to use AWeber?
Absolutely not. The AWeber Customer Referral Program is 100% optional. You do not need to have a advocate account in order to be an AWeber customer.
Can I use my referral ID for my own AWeber account?
No. AWeber prohibits advocates from utilizing their referral link to refer their own customer account(s) to receive referral payment, and doing so would be a violation of the Customer Referral Agreement.
Customer Referral Payments
How do I earn referral payments?
After applying to the AWeber Customer Referral Program, you will receive information on how to log into your account. There you will find your dedicated referral link. You can use that link to promote AWeber to your audience via email, banner ads on your site, or any other approved marketing method. Once someone signs up for AWeber through your referral link, you will receive credit for that order and receive 40% commission if you've referred 10 paid accounts in last 12 months, and 50% commission if you referred 50 paid accounts in last 12 months.
When will you pay me?
We currently pay advocates on net 30 terms. This means that at the end of the month, we add up all of the referral payments you have earned and 30 days after the close of the month, we send out your payment.
Can you I receive referral payments via PayPal?
Yes. At this time, we can only send payments through PayPal. You will have to enter your PayPal information into your advocate account to have those sent directly. Any changes will take effect in the following calendar month. Please ensure that the address you provide is both valid and accessible as we cannot reverse and reissue payments sent to an active PayPal address for any reason.
Is there a fee for PayPal?
No. AWeber will pay all associated fees for PayPal payments and you will receive the same amount as if by check.
Can I be paid in a different currency?
No. All payments, regardless of method, are made is USD.
Can you send payments electronically (via wire transfers, direct deposit, etc.)?
No. We only pay out payments via PayPal. No exceptions can be made at this time.
What if I haven't cashed my physical check yet?
Note: as of September, 2020, we no longer send physical checks. If you've been an advocate with us for a while, you may have a physical check from a previous payment. The check will expire six months after the issue date. You may submit a recut request within six to 24 months after the issue date. If we need to recut the payment, then there will be a $25 fee and the payment will be processed via PayPal
I live in a foreign country and my bank will charge me a fee for checks, can't you just make an exception for me?
Unfortunately, no. Any uncashed checks previously issued are subject to the $25 recut fee and all future payments will be made via PayPal.
I received an email saying I received a referral payment of $0.00. What gives?
Someone opening an account with our AWeber Free plan wouldn't make any payments until they upgrade to AWeber Pro. Once they do, you will receive credit for that order and get 40% commission if you've referred 10 paid accounts in last 12 months, and 50% commission if you referred 50 paid accounts in last 12 months.
I have older check payments that I either cannot access or my bank will no longer accept. Can I have these reissued via PayPal?
Yes, all recuts will be issued through PayPal. Please first ensure that your profile is updated with your valid PayPal address as outlined above. Then, please contact us and provide us with any check details you may have (check number, date, amount). Any recut fees will still apply. You have two years from the original check cut date for that to be reissued.