Why are my form displays and submissions not tracking?

Whenever a subscriber views your sign up form or submits their information into your form, we are able to track those statistics.

If you have noticed that the displays and submissions for your sign up form are not being tracked for one of your sign up forms, then you may be missing the essential HTML from your sign up form that is used to track those statistics.

Below you will find instructions on how to find that essential HTML that is needed to track your displays and submissions for your form.

Step by Step Instructions

1. Go to the "Sign Up Forms" page and click on the "Publish" link underneath the title of the form.
   
   
   
   
2. On the next page click on the area for "I Will Install My Form."
   
   
   
   Underneath that section you will see tabs for "Javascript Snippet" and "Raw HTML Version." Click on the "Raw HTML Version" tab.
   
   
   
   
3. There will then be a box with all of the Raw HTML for your sign up form. Scroll through this HTML until you find a line of HTML that looks similar to:
   
   <input type="hidden" name="meta_web_form_id" value="0123456789" />
   
   Highlight and copy that line of HTML and paste it into a notepad document, as it is what we use to calculate the number of submissions on your form.
   
   
   
   Now, scroll a bit further down the Raw HTML. Right above the </form> tag you will find a line of HTML that looks something like:
   
   <div style="display: none;"><img style="border: 1px solid #cccccc;" src="http://forms.aweber.com/form/displays.htm?id=xxxxxxxxxxxxxx==" alt="line of HTML that tracks submissions" /></div>
   
   Copy this line of HTML and paste it into the same notepad document that you had pasted the previous line of HTML. This is the HTML that is used to track displays for your form.
   
   
   
   
4. Now that you have those 2 lines of HTML, you will want to review the form HTML that is already installed on your site to see if either of those lines of HTML are missing. If they are missing, make sure to paste whichever line of HTML is missing anywhere within the <form></form> tags of your form HTML. As long as those lines of HTML are pasted in within the form HTML, your displays and submissions will track correctly.
   
   The screenshot below shows an example of how those lines of HTML might look after pasting them into form HTML.