Why are my form displays and submissions not tracking?

Whenever a subscriber views your sign up form or submits their information into your form, we are able to track those statistics.

If you have noticed that the displays and submissions for your sign up form are not being tracked for one of your sign up forms, then you may be missing the essential HTML code from your form code that is used to track those statistics.

Below you will find instructions on how to find that essential HTML code that is needed to track your displays and submissions for your form.

Step by Step Instructions

  1. First, click on the "Sign Up Forms" tab in your account.

    Then find the form where displays and submissions are not being tracked and click on the "Publish" link underneath the title of the form.

  2. On the next page click on the area for "I Will Install My Form."

    Underneath that section you will see tabs for "Javascript Snippet" and "Raw HTML Version." Click on the "Raw HTML Version" tab.

  3. There will then be a box with all of the Raw HTML code for your sign up form. Scroll through this form code until you find a line of code that looks similar to:

    <input type="hidden" name="meta_web_form_id" value="0123456789" />

    Highlight and copy that line of code and paste it into a notepad document, as it is what we use to calculate the number of submissions on your form.


    Now scroll a bit further down the raw HTML code. Right above the </form> tag you will find a line of code that looks something like:

    <div style="display: none;"><img style="border: 1px solid #cccccc;" src="http://forms.aweber.com/form/displays.htm?id=xxxxxxxxxxxxxx==" alt="" /></div>

    Copy this line of code and paste it into the same notepad document that you had pasted the previous line of code. This is the code that is used to track displays for your form.


  4. Now that you have those 2 lines of code, you will want to review the form code that is already installed on your site to see if either of those lines of code are missing. If they are missing, make sure to paste whichever line of code is missing anywhere within the <form></form> tags of your form code. As long as those lines of code are pasted in within the form code, your displays and submissions will track correctly.

    The screenshot below shows an example of how those lines of code might look after pasting them into form code.

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