Reordering your follow up messages is a simple drag-and-drop process.
Step by Step Instructions
- First, make sure you've gone to your Follow Up Series page. To access this page, hover over the Messages tab and click Legacy Follow Up Series.
- Next, hover your mouse over the message you want to move in your series. (We recommend hovering your mouse over the movement indicator to the left of the follow up number).
- Click and hold down your mouse button. Drag the message to where you want it to be placed in your series.
- Once you release the mouse button, your follow ups will be reordered!
Note: Moving follow ups while your subscribers are in the middle of your sequence may cause someone to miss a message or receive one twice. We track which message to send someone based on the message number.
So, if you move a message from 2 to 3 as shown above, and someone last received your message #2, they'll never be sent the message with subject "Excellent email marketing tips for your small business" because now it's your new message #2 (and the person has already received follow up #2).
Instead, they would receive the message with the subject line "Widget World Newsletter" because it's now in the #3 position of your series.
If you have any other questions regarding this please contact our customer solutions team!