Why do some subscribers see "On Behalf of" in my emails?

We have been using a form of email authentication referred to as Sender ID for for quite some time. This form of authentication results in much higher levels of deliverability, as it is a standard form of authentication.

For certain email clients, including some versions of Outlook, when an email is authenticated, subscribers may be notified of this authentication.

After they open the email, in the "From" line where the sender's address appears, they may see something that looks like the following:

From: you=yourdomain.com@send.aweber.com on behalf of you@yourdomain.com


Does this appear for every subscriber?

This special message will only appear to a minority of subscribers using only a select number email applications, including certain versions of Outlook.

Certain email clients may not say "on behalf of," rather they may say something such as "via send.aweber.com." Here is an example of how this would look in Gmail:

via send.aweber.com message displayed in gmail email client

Why is it needed?

Email authentication is important for the deliverability of your messages. When your messages are authenticated, ISP's will be able to determine that you are sending from a genuine server. This can help with preventing your message from hitting SPAM filters that you may normally hit when sending from your own personal email address.

How do I remove it?

You will be able to prevent the "on behalf of" or "via send.aweber.com" header from appearing in your messages by updating your DKIM and SPF records. Updating your DKIM and SPF records will remove this header for most email applications.

For more information on the standards that affect the deliverability of email messages, review our complete article on email authentication.

Have more questions? Submit a request
Powered by Zendesk