Why am I getting an error when I save my message?
When trying to save a message, you may come across an error message. An error message can occur for a few reasons such as broken coding added to your message, an internet connection issue, a security program/firewall conflict, or a browser related issue. To fix the issue, you can:
- Review any added HTML coding to your message to ensure it can be used in your message.
- Check your internet connection (you may need to reset your router).
- Clear the cache and cookies from your browser before attempting to re-save the message.
Security Program Block
This error appears when something is blocking your browser from making certain kinds of requests, and can prevent you from successfully saving your messages. Most often, this is caused by security software (firewalls, antivirus, etc.).
To solve the problem, you may need to update the software in question. In some cases, even a fully-updated piece of security software may prevent your browser from making normal requests. In these cases. you will need to set your browser as a "trusted application."
For more information on doing this, please consult the security software's help file.
Note: this is a known issue with Kaspersky Internet Security - instructions to set "trusted applications" can be found on their support site.