Why is my name not appearing in my test message?

Personalization fields allow you to include information specific to individual subscribers in your messages. When you create your message and add personalization fields, you need to provide the personalization value for the test.

Unless you manually add the value for your personalization field for your test message, the system will omit that field for your test message. The reason for this is because the personalization field is populated by subscribers information in your list. Since you're sending a test to yourself, the system needs to know where to draw that information from which originates from the value you manually provide.

This article explains how to add in your personalization value prior to sending yourself a test of your message.

Step by step instructions

  1. If you are on the Follow Up Series section or the Broadcasts section, click the "Send a Test" option under the message you would like to test.

    Click Send a Teset
  2. Enter in your name in the input field that pops up, under Personalize, before clicking the "Send Test" button. Fill in all the fields that you wish to test.

    Type your name into the box labelled Name
  3. If you're currently within the message editor, click the "Preview & Test" button to send yourself a test.

    click green Preview & Test button in top right corner
  4. Then, from the "Preview & Test" section, enter your name, and any other information you wish to test. Once you've entered that information, click the "Send Test Message" button.

    type your name in the box labelled Name on right of page

That's it! Now your test message will contain the name you entered prior to sending yourself the test. Each subscribers name would automatically be populated into the personalization field from the details submitted when they signed up for your list.

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