How do I use the Survey template in my message?

AWeber provides a number of different templates for you to use. These templates provide you with the ability to customize your message design. Some templates are made to mimic a specific kind of email that you can send.

Using the Survey template you can ask your subscribers simple questions, learn how your emails make them feel, and gain understanding of how likely they are to recommend you to their friends and colleagues.

Step by step instructions

  1. Hover over the Messages tab and select Drafts.

    Select Drafts section

  2. Then, click the green "Create a Message" button and select Drag & Drop Email Builder.

    Select Drag and Drop Email Builder

  3. Once you have accessed the editor, click the blue "Templates" button on the right.

    Click Templates button

  4. Select "Survey" from the available template options.

    Select Survey template

    Note: Remember to uncheck "Keep my message content".

    Uncheck Keep My Message Content

  5. To finish applying the Survey template, click the "Apply" button in the bottom right.

    Click Apply button

  6. Next, you'll need to select the specific kind of survey you want to use in your message. To do so, click on the existing "How does this email make you feel" article element.

    Select specific survey

    The Survey template works best when subscribers who click on your link are sent to a designated landing page. Enter that landing page URL in the Read More Link URL input field.

    Enter URL

    One great way to use your landing page is to link to a simple, two field survey. You can use a tool like SurveyMonkey or Typeform and include a text field asking subscribers if they have additional comments, and one field for them to leave their email. That way, you can tie their feedback to the specific subscriber in your account.

  7. You will have four article options to choose from, each showing a different type of survey. They can be selected from the Article Type drop down menu options.

    Select Article Type

    Once you have selected the survey you would like to use, you can edit the title text directly.

    Edit text

What kind of surveys can I create?

You will have the option to create four different types of surveys depending on the type of information you’d like to get from your subscribers.

Yes/No

A simple survey used for engaging customers and understanding if they agree or disagree with a simple question posed in your message. Select the Image Center option for this survey.

Select Image Center

Sentiment

A useful tool for understanding how the emails you send make subscribers feel. Select the Image Left option for this survey.

Select Image Left

5-Point

The 5-Point survey can be used to ask any number of questions. It is best used when you’re looking for a scale of responses. Select the Image Right option for this survey.

Select Image Right

NPS

The Net Promoter Score® (NPS) is a way to measure customer experience. A net promoter survey asks people to rate how likely they are to recommend a product or service to their friends or colleagues. Select the No Image option for this survey.

Select No Image

Those survey responses are grouped in the following way:

  • 9 - 10 : Promoters are your loyal fans and advocates.
  • 7 - 8 : Passives are satisfied, but not outspoken advocates.
  • 0 - 6 : Detractors are unsatisfied and likely to complain or leave your service.

To get your Net Promoter Score® you subtract the percentage of detractors from the percentage of promoters. This will give you a score ranging from -100 (bad) to 100 (very good!).

How do I get my results?

Survey responses are currently tracked like any other type of click in your messages. To see your results visit the QuickStats page for the broadcast you used to survey the list.

View QuickStats

Or, search for them directly using the Link Clicked search in the Manage Subscribers page:

Search for subscribers

Yes/No

Links from the Yes/No survey will have the following value tagged on the end of them.

Survey Answer Value
Yes #poll=yes
No #poll=no

 

Sentiment

Links from the Sentiment survey will have the following value tagged on the end of them.

Survey Answer Value
Positive #sentiment=happy
Negative #sentiment=sad

 

5-Point

Links from the 5 Point survey will have the following value tagged on the end of them.

Survey Answer Value
1 #rating=1
2 #rating=2
3 #rating=3
4 #rating=4
5 #rating=5

 

NPS

Links from the NPS survey will have the following value tagged on the end of them.

Survey Answer Value
10 #nps=10
9 #nps=9
8 #nps=8
7 #nps=7
6 #nps=6
5 #nps=5
4 #nps=4
3 #nps=3
2 #nps=2
1 #nps=1
0 #nps=0

 

What if I'm using Campaigns?

Survey results for Campaigns are best tracked using tags. You can tag a subscriber when they click a specific link in your message using Automations.

Once you set up tags to correspond with your survey, you can search for them under the Manage Subscribers page.

Note: If you’re running surveys in multiple campaigns, make sure each message has unique tags so you can track the results back to a specific message. For example, using the sentiment survey you can tag subscribers based on their positive or negative selection, and the specific message they received.

That way, you can group your subscribers based on whether or not they clicked on the positive or negative feedback as well as search by specific messages in the list.

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