How do I see who hasn't clicked a link in my message?

If you would like to see who exactly is not clicking on a link in your messages, you can quickly find out using our "Search" feature. Once you've found who hasn't clicked that link, you can export those subscribers, or save them as a segment to send a broadcast to later.

Keep in mind, for engagement, someone who opened the message would populate in this segment if they didn't click any links in that message.

Step By Step Instructions

  1. Hover over the "Subscribers" tab and click Manage Subscribers.

    go to your manage subscribers page

  2. On this page, select "Link Not Clicked" from the "Select Field" provided.

    select link not clicked

  3. Now, click in the empty field to the right of "Link Not Clicked" and choose "Broadcasts" or "Follow Ups".

    choose followups or broadcasts

  4. Under the subject of the message in question, click the link that you are interested in tracking.

    find the link to search on

  5. Finally, click "Search." All your subscribers who have clicked that link will be displayed below.
Have more questions? Submit a request
Powered by Zendesk