Does Deleting Subscribers Automatically Adjust My Bill?

No, billing does not adjust automatically. While deleting subscribers from your list reduces your total subscriber count, your billing tier will not automatically downgrade to reflect the change. 

To ensure your billing matches your current subscriber level, you’ll need to request a manual downgrade of your account.

How to Downgrade Your Subscriber Tier

We’re here to help! If your subscriber count now qualifies you for a lower tier and you’d like to downgrade, you would need reach out to our Customer Solutions team to process the request for you. We’ll take care of the rest and make sure your account and billing details are properly updated.

Contact Us

You can contact us through any of the following methods:

• Live Chat: Visit our Contact Page and start a live chat.
• Email: Send us a message at help@aweber.com
• Phone:
  • Toll-Free (U.S.): 877-293-2371
  • International: 215-825-2196

What to Include

To help us process your request, please include:

• The email address you use to log into AWeber
• A recent invoice number (you can find this in your account’s billing section)
• A note stating you'd like to downgrade your subscriber tier, and the tier you wish to switch to (based on your new subscriber count)