How do I find console errors and my browser version for troubleshooting?

Retrieving console errors or the version of your current browser can help us identify what is causing the problem more quickly, and get you back up and running as soon as possible. 

In this article we will discuss how to find and capture console errors, as well as how to find your browser version. 

How to find and capture console errors

1. Go to the page in your account where you are having the problem. 

Account Dashboard


2. Right click on the page, and choose "Inspect". 

Right-click and Inspect

3. Select "Console" in the menu that appears.

Select Console to retrieve console logs

Note: In this example, we are using Chrome. If you do not have Chrome installed on your device, reference your browser's resources to retrieve console errors. 

4. Take a screenshot of the errors that appear under the Console tab. 

5. Right click on any errors, then use the "Save As" option to save the errors in a file on your computer.

200667366_step5.png

6. Send both the screenshot and any saved files to the Customer Solutions Specialist assisting you. If you have not yet contacted us regarding the problem you're having, we are available by phone from 8am-8pm Eastern Standard Time during the week, and 24/7 via Live Chat and Email.

 

How to find your browser version

AWeber can be used successfully across many great browsers, but it's important to make sure you're using the most recent version of your browser whenever possible. Below are instructions for finding the version of the browser that you're currently running. 

Windows 7, 8.1, 10:

Mac OS X:

Linux / Ubuntu:

If you're not sure what browser you are using, MyBrowserInfo.com will tell you your browser as well as the version of the browser that is installed. 

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